When can I expect to receive my order?

Our items are made to order by hand and can take up to 7 business days to make and ship.  Customers who selected "Free Standard Shipping" should expect to receive their orders between 15 business days from the date of purchase.  

Tracking details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page. 

Can I change the shipping address once the order has been placed?

If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.



I received my tracking details, but it doesn’t show any movement, what should I do?

If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at E-mail for further assistance.

What should I do if the tracking website states my package was delivered, but I never received it?

We are so sorry for the trouble!

We always recommend checking around your property or with neighbors to ensure your package was not misplaced.  If after checking in you were unable to recover your packages, please contact us at E-mail.

Which shipping carrier does our use?

all orders deliver via destination country‘s local post office

What's in the frameless package?

The frameless package contained a rolling canvas tube.

What's in the canvas and frame package?

The canvas and frame package contained a rolling canvas tube, an air level, frame borders (need assembled), installation accessories.